Unfortunately, it happens from time to time. You inspect your newly acquired material handling equipment and find that it has been damaged, probably during shipping. It won’t do the job and it’s not worth what you paid for it. It will have to be returned.
Of course, this means a delay in getting your new material handling system up and running. It means fights with the supplier and the trucking company over who is responsible for the problem and who is going to pay to get the damaged shipment off your premises. In short, this is going to cost you time – and maybe money – that you don’t have to spare.
Fortunately, there are ways that you can reduce the chances of finding yourself in this situation, and reducing the time and money it will cost you if you do. Some of them are policies you can adopt in your organization. Some of them are things you can insist on from your supplier. Let’s start with you.
Customer policies
Inspect the merchandise carefully before you buy.
If you can’t go to the supplier’s location yourself, ask for photographs. Define an acceptable level of dents and scratches for used equipment, and decide whether or not there are any flaws that would compromise the performance of the equipment. Keep a record of the state of the equipment at the time of purchase, so that you can prove that any other damage took place after you signed the contract.
Visit Our Main Site
RSS